error when installing a library from thonny "manage packages"

[KAG Tech0262]

hey guys...we are trying to install a urtc library in order to set the date and time on the raspberry pi pico'

here is the error message...please help us on how to troubleshoot and add a library

Installing to: C:\Users\suppo\AppData\Local\Temp\tmpctsxy2f4\

micropip returned with error code 1

[aivarannamaa]

Which Thonny version are you using?

[KAG Tech0262]

version 3.3.6

[aivarannamaa]

In this case try upgrading Thonny.

[KAG Tech0262]

we did and we managed to add the library, thank you